Shipping & Returns

Last Updated: August 22nd, 2024

Welcome to Eagle Down Photography, we are committed to providing you with a seamless shopping experience. This page outlines our shipping policies and return procedures to ensure you are fully informed about your purchase.

Shipping Policy

1. Shipping Destinations

We are proud to offer worldwide shipping from our base in Canada. We ship to most countries; however, please note that certain locations may have restrictions or additional customs regulations.

2. Shipping Rates & Delivery Times

  • Canada & United States:

    • Standard Shipping: [Estimated Time] days, [Cost]
    • Express Shipping: [Estimated Time] days, [Cost]

  • International:

    • Standard Shipping: [Estimated Time] days, [Cost]
    • Express Shipping: [Estimated Time] days, [Cost]

Shipping rates are calculated at checkout based on your location and the weight of your order. Delivery times are estimates and may vary depending on your location and customs processing in your country.

3. Order Processing

Orders are processed within [Processing Time] business days after payment is received. You will receive a confirmation email with tracking information once your order has been shipped.

4. Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, and import fees levied by your country’s government. These fees are the responsibility of the buyer. Please check with your local customs office for more information on potential charges.

Returns & Exchanges

1. Return Eligibility

We want you to be completely satisfied with your purchase. If for any reason you are not, you may return your item(s) within [Return Window] days of receipt for a refund or exchange, provided they meet the following conditions:

  • Items must be in their original condition, unworn, unwashed, and undamaged.
  • Items must be returned with all original packaging, labels, and accessories.

Please Note: Custom-made or personalized items, digital downloads, and sale items are final sale and cannot be returned or exchanged.

2. Return Process

  1. Contact Us: Before returning any items, please contact us at eagledownphotography@gmail.com to initiate the return process. Provide your order number and a brief explanation of the reason for the return.

  2. Ship the Item: After receiving approval, securely package the item(s) and ship them back to us using a trackable shipping method. The return shipping costs are the responsibility of the buyer unless the item is defective or we made an error with your order.

  3. Processing: Once we receive your return, we will inspect the item(s) and process your refund or exchange within [Processing Time] business days. Refunds will be issued to the original payment method.

3. Exchanges

If you wish to exchange an item for a different size or style, please contact us to reserve the new item. Once we receive and process your return, we will ship the replacement item.

4. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at eagledownphotography@gmail.com with your order number and photos of the damage. We will arrange for a replacement or a full refund at no additional cost to you.

Contact Us

If you have any questions or concerns regarding our Shipping & Returns policies, please reach out to us at:

Eagle Down Photography
eagledownphotography@gmail.com.